[Resolved]  Samsung — complaint no. [protected]

Address:

hukum singh cottage, sharwan nath nagar, haridwar

Please note we were unable to watch new age digital platforms on our tv as our tv router was not working properly, as suggested by the local samsung technician, we ordered new tv router, by doing partial advance payment.
Yesterday 22.07.2020, the technician came and replaced our tv router, and the net got connected, but since it got disconnected atleast 3-4 times during the testing time of half hour, and also we realized samsung has discontinued use of platforms like youtube, prime video from our tv model, and were told will lose netflix soon, we requested the technician to take back the router as it is of no use to us, he refused same as per advice from his office, and also i had to argue to get the bill before payment.
Please follow back on the complaint number and ensure that the spare part i returned and my payment is returned.
I will also like to mention tha t the technician who attended the complaint, did a good job and behaved well.