[Resolved]  Samsung — Conduct of after sales services and harassment done by samsung support system

Address:

MAA VAISHNAVI ESERVICES PVT.LTD. Ashok vihar phase 1,Delhi-110052

I, chetan has submitted a phone( M31s) bearing model no SM-317FZBDINS
at authorised service centre (MAA VAISHNAVI ESERVICES PVT. LTD.) on 10.10.2020 for a repair estimate cost of which is Rs15570 (given by them only) .time for repair as told by them was maximum a week only. i have submitted Rs 8450 as advance for the repair to be initiated.
but today even after 14 days, they have only one answer " sir, your parts are on backorder ' and when i ask them to tell me when parts will arrive, they do told me to wait for 2 days everytime.(Even they do not tell where has the parts reached in transit ).
For resolving the same, i mailed their customer support (servicehead.in @samsung.com). Thet blatantly replied " it will take 20 days to receive the parts".
now in this cyber dependent era, how one can be able to survive without gadget and internet connectivity ??
assume if google and other search engines stopped working for only 24 hours then what will be the outcome??
Moreover samsung is selling 1000s of same phone models everyday, but samsung do not have spare parts for repairing a phone even in country's capital ( cosmopolitan city of india).