[Resolved] Samsung — Customer Harassment
My handset of model Samsung A31 was suddenly recognised with the problem of non charging few days back, thereby I found it preferable to submit it to the nearest service centre to repair it, My phone was left with 1 month of warranty, I handover the phone to them, after enquiry they informed it was due to the leakage of some liquid and thereby they considered it to be a physical damage but I couldn't find anything, there was no physical damage moreover I totally handled it with care the phone was making problem of its own, the liquid leakage was of its own, Whatever I submitted the phone to the service centre (Vaishno Telecom, Chandannagar Hooghly) on 10th of June, 2021, They said me that they will call after repairing it within 3 days, Almost 15 days have passed whenever I gave them a call they used to say we will call you back with the status of the phone 2 hours later, but till now never I received a single call from them, this is the harassment a customer has to face with the service centre, After almost 15 days I am still ignorant of the status of my phone, don't know whether it is ok or not.
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Jul 1, 2021Complaint marked as Resolved
I don't know whether any necessary steps were taken by the company or not, but I got my phone back repaired after 20 days of submitting, after so much harassment and even non clearance of the actual defect that took place, I got my phone repaired from the service centre and I am really astonished and eventually not satisfied with the customer service provided by the service centre.
Jun 26, 2021
Samsung India customer support has been notified about the posted complaint.
Jun 27, 2021Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
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