[Resolved] Samsung — Damaged TV received

[Resolved] Samsung — Damaged TV received

S Sarada Ramachandran

We have Ordered One No. 1m 08cm (43") TUE60 4K Smart Crystal UHD TV43TUE60 on 16th October 2020 . The TV was delivered on 21st October 2020 and the Packing was Opened for installation by Service Engineer from your Authorized Service Centre Tvs Electronics . The Service Engineer informed us that The TV is In Damaged Condition(Dead on Arrival) and asked us to send a request for Replacement we have registered a complaint through customer Care and the Ticked ID is1775670 but no action taken till today and again one more request we have raised 1778785 which has been closed saying "Hope we have resolved your issue" without taking any steps to resolve the same. Is this the way you support customers ? We completely lost the trust we have on Samsung and this is a good learning for us not to buy any product from Samsung App shop which is completely not worthy. ************ Sheetal Kashyap (Samsung Shop) 11:43 AM (2 hours ago) to me ### For further queries, please reply above this line ### Hi Your ticket #1778785 is solved. We hope we have resolved your concern successfully, but, if this isn't the case, simply reply to this email and your ticket will reopen again automatically. +1 photos Was this information helpful? No (0) Yes (0)
Aug 8, 2021 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Oct 26, 2020 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd
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