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[Resolved]  Samsung — Defective Product and Refund issue

On 19th of January i bought a Samsung galaxy watch active 2 LTE (Cellular Model) from samsung e-store website. The product was dispatched by Samsung partner seller Savex and it got delivered on 28th January and from the very first day the display of the watch screen was flickering and blinking. So i took it to authorised service centre on 30th January for physical inspection as instructed by customer care for verification and the service centre told me on 1st February that as the product is within 14 days of purchase they will be returning the product as labelling it DOA (Dead on Arrival), later in that evening i got a call from Samsung and told me that I'll be issued a Coupon voucher amounting to the invoice bill and i enquired why not refund in my account. I bought the device for need based and it was defective so replacement would have been the firsr priority but they told about a coupon which is baseless. So i would like theamount to be cash refunded in my account as i have no intention of buying a samsung product anymore, it feels like being harassed for buying a Samsung product if a person has to go through such ordeal.
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Feb 17, 2021
Complaint marked as Resolved 
Feb 02, 2021

Complaint Status

Samsung India customer support has been notified about the posted complaint.
Feb 02, 2021
Updated by Banty Jam
[protected] is the Service ID/ Bill no for the aforesaid Complaint i got from the authorised service centre.
Verified Support
Feb 02, 2021
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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    Samsung India
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