[Resolved] Samsung — defective product (samsung) | |||
Respected Sir/Madam, Good Evening! This side Tridipa Biswas, working as a junior scientist in CSIR-NEERI, New Delhi. I feel very sad about Samsung service & product quality. My mobile is in warranty period. I purchased Samsung Note-4 in 23rd may, 2015. That time itself I got too much problem. Many time I requested for mobile replacement. But they only replaced parts of the product (almost all mobile parts are replaced 1-2 times). 1st time almost 6 month my mobile in service centre due to non-ability of the parts. Every 4-5 months I am facing various types of problem in my mobile. Present Issue: In August or September, my mobile went for service. That time service centre replaced my mobile parts (Display, front camera, ram). Afterwards, they replaced my rare case & strips due to networking issue. In that time I saw small dent present in the rare case. Then I requested them for a rare case replacement. But they told me it is a natural dent, all rare case has some small dent or scratches. So I accepted that product. Afterwards, also I suffered various types of problem in my mobile. Due to my workload, I am not able to go for service. But few days before I got too much problem in my mobile. So again I send my mobile for service. Yesterday service engineer checked my mobile & got small dot type fracture on top of the display. It is boundary section of the rare case & display. It is not possible to identify as a general people. Service engineer talked with customer care also regarding this issue. He also mentioned it is not visible, this mark is too much small, for this mark identification magnifier glass is needed. He checked have no dispute in other parts in my mobile. It does not happen in my hand. I hope previous service centre they changed rare case after display replacement that time it has happened. If you don't believe my word then please check my device. I know it is more than 6 months. But this type of defect identify is possible through specialist only. So yesterday only I know about this problem from the service engineer. Just now I talked with service engineer, he told me previous service engineer not fixed properly front camera also. Today they changed motherboard etc. Sir/Madam, please think as a customer, what is my fault? if service centre engineers are not that much skilled, then how we believe in Samsung. Please help me for replacement of my mobile display & rare case. Service Bill No: [protected] Complaint No: [protected] Regards, Tridipa Biswas [protected]@gmail.com Was this information helpful? | |||
May 27, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Apr 20, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd Apr 21, 2018 Updated by tridipa biswas Mobile Invoice Apr 21, 2018 Updated by tridipa biswas Mobile Warranty  Apr 21, 2018 Updated by tridipa biswas Mobile Battery Apr 26, 2018 Updated by tridipa biswas Respected Sir/Madam, Today just now I talked with the Samsung Team (ABHISHEK RANA, [protected], Extn-1504). Samsung doing wrong with me again & again. They provide me wrong phone number also. Please check the below attachment. They have only one word that is sorry. Today Samsung offered me for 60% money refund. Please think for me how much I suffered for this mobile. If Samsung product is not good, then why I will suffer? Why they are not getting any punishment? I want justice. Requesting to you again again please help me for full money refund (Rs. 45300). Regards, Tridipa Biswas    Verified Support Apr 26, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd May 02, 2018 Updated by tridipa biswas Respected Sir, Good Afternoon! Today I talked with the Samsung Team (ABHISHEK RANA, [protected], Extn-1504) regarding refund of my mobile. He offered me the 55% applicable refund as per product age with 25% waiver as per repair history (Total 80%) money refund for my mobile. Please, one time thinks for me how much I suffered for this mobile. How much time I wasted for this mobile, it is valueless? As a customer, I got only harassment from Samsung. 1st day itself I am requesting to Samsung for mobile replacement or full money refund of this defective product. Always I am cooperating with Samsung, but I got a bad return from them. Samsung team also accepted my demand is right. As a customer, I am right & Samsung is wrong (product is defective) then why Samsung is not giving me full money refund (Rs. 45300). Sir, again I am requesting to you as a good customer please help me for full money refund. Regards, Tridipa Biswas  May 05, 2018 Updated by tridipa biswas Respected Sir/ Madam, Till now, I am not getting any confirmation from Samsung for full money refund. As a good customer, always I am cooperating with Samsung. but I got only harassment from them. Unnecessary they are doing delay. They know very well how much I suffered for this mobile. I wasted lots of time for this mobile. As a customer, I am right. Then, Why will I take 80% money refund? Please do justice with me. Please help me for full money refund (45300). Regards, Tridipa Biswas  May 07, 2018 Updated by tridipa biswas Respected Sir/Madam, As a customer, I am right but I didn't get justice. I suffered lots for this product. I wasted my valuable time & money both. Samsung did not suffer anytime for this product. So they are not understanding customer's pain. They accepted mobile is defective & as a customer I suffered lots, but they do not provide me 100% refund. All those things happened with me it is right? Think as a customer. Regards, Tridipa Biswas  | |||
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Till now, I am not getting any solution from the Samsung Team (ABHISHEK RANA. Samsung doing wrong with me again & again. As a good customer always I am cooperating with Samsung. But this time I am feeling fadeup, I have no patience for Samsung service.
For the Samsung mobile I suffered lots. If I am not getting full money refund (Rs. 45300). Then I will take help from Consumer Court. I want justice, as a customer. If Samsung product is defective, then what I will do as a customer?
Again I am requesting to you please help me for full money refund (Rs. 45300).
Regards,
Tridipa Biswas