Samsung — don't care about my complaints

Address:

Lucknow, Uttar Pradesh

VARUN VIKRAM SINGH
ph [protected]

I bought a Samsung laptop in march since the the laptop had several issues and has been to the service centre 5 times in 8 months
the item replaced in my laptop since purchase
1. motherboard
2. hard disk ( gave me a blank hard disk without the proprietary os ) 6 months have passed since several complaints but no response from Samsung side
3. hinge
4. keyboard ( twice )
5. touchpad hanging prob.

Samsung replaced the hard disk of my laptop without having an os which came preinstalled, the laptop hinge has now given way (which actually lasted for years in my old laptops ) and Samsung is forcing me to charge and even the engineer visit is not being done since 1 month even after lodging complaints.

I used to work as a part time interior designer which I quit after loosing all my data in the harddisk which was corrupted by the Samsung technician at service centre itself.

I asked Samsung several times for replacement even prior to this issue but they refused and now they even don't care about my complaints.


Laptop model no. NP355V5C-S05IN
serial no J9UG98FCCA5L YAH
purchase date march 2012

I request the intervention to provide an amicable solution for the problem.

Thanks.