[Resolved]  Samsung — double door refrigerator model no rt2735tnbsz

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Ghaziabad, Uttar Pradesh, 201010

We have purchased a Samsung double door refrigerator with model no RT2735TNBSZ on 4/5/2012 and since then facing problem in the product. Within three four months of purchasing made a complaint of water leaking inside the fridge but did not got any solution instead was asked to adjust the legs and use some packing under the front legs.Now from last one year we are facing problem of access cooling and had complaint again and again. the solution give this time was to switch off the refrigerator for 2 days and again start it after 2 days. done every possible thing but did not got any permanent solution for it. finally 2 of service engineer came and declared that there is a problem and it cannot be repaired you have to buy a new refrigerator. when asked what is the problem he told that the thermocol is damaged due to water leakage and it is a very common fault but company cannot repair it. The water leakage which initially started at the very beginning is the real problem causing the thermocol damage for which no solution was given to us by company. I am really sorry to say that such a big company selling this kind of faulty product and taking no responsibility of the same.
I am really surprise by this answer as it is a manufacturing defect and there is no solution given to us. After some research came to know that this particular model always had this problem. I feel cheated by the company as I had invested 22000 rupees on this brand which I had trusted.Now I am looking for a solution to my problem as 22000 is a big amount for me and 6 year is not a long time for such a brand to get defective.
Now We want replacement of this fridge. We suffered alot due to non performance of this fridge. We bought this fridge with good faith and renowned name of company "samsung".
At the time of buying, we have been confirmed, that this fridge have lot of good features, like no frost, 10 years compressor warranty, 15 years of life, inverter friendly and after sale service.
Hope to get a immediate solution from this forum.
Thanking you
Digant Sharma
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