[Resolved]  Samsung — exchange benefit not extended

I ordered samsung note 20 ultra through samsung website on 15/09/2020 with deferred exchange option with my old samsung galaxy s9 plus (8gb/64gb). My order id is [protected]. I received samsung note20 ultra on 16/09/2020. However, samsung exchange partner cashify never reached out to me. Samsung had communicated in their mail that the exchange would get initiated within 2-3 days of delivery. I sent many mails to samsung customer care to take action to pick up my old phone. But they haven't done that yet. I have raised complaint numerous times and got many assurances, but to no avail. Samsung seems to just be interested in duping thousands out of customers and no caring about them post purchase.

It is very pathetic to see the way samsung is handling a loyal, high-end customer like me. I want strict action against samsung for this.