[Resolved]  Samsung — Extremely poor service and unethical behaviour

Address:

surat

Hello i am extremely disappointed in the service of Merchant communication, ONE OF YOUR PRESTIGIOUS SERVICE CENTER in surat,

Address: Shop No. F 53 & 54, City Centre, , Near Sosyo Circle, Udhna magdalla Road, Udhna, , Surat, Gujarat 395007

i had given my phone for service under warranty, i have been called to the service center twice without any sense and i haven't received my phone yet.
moreover the owner is miserably rude to people, the staff looks annoyed always and the work is almost exclusively delayed every time.

This made me type this complaint, the owner is as rude as it gets, he yelled and kicked out a senior citizen out of the shop, and made him wait unnecessarily outside the service center even though there was ample amount of space to sit on the benches even after following proper social distancing rules. this behavior is uncalled for and not professional at all.

my bill number is [protected]
i had given my phone for service on 2nd of june, it has exactly been 10 days now with the phone still not repaired and returned.
i was called to service center on 10th of june and 11th of june saying that the phone is ready for pickup, made me sit there for 45 min just to say that please come back tomorrow again. my house is quite far and it takes FUEL TIME AND ENERGY to travel and just to waste so much of time in the service center.

i request you to kindly speedup the process and charge a penalty to the above mentioned service center, kicking a senior citizen out is an offense and reflects on your professionalism.