ADVERTISEMENT

[Resolved]  Samsung — Faulty device M31 mobile

I have to point out that a certain Miss Neha Kakkar has again and again opened and closed the case file without solving the problem. She has told me time and again that I have changed your job card for your satisfaction but this would not matter. She says I am the highest authority and whatever I say will be done and I cannot speak to anyone else. I have already been to service station 2 times once in Veraval and once in Keshod. The pcb of my phone has been changed than also the problem exists. The service centre personnel says now nothing more could be done in this phone. You guys just don't want to accept that the handset is faulty and harass the customer as you have already got the money. I have been following up after this for more than 10 months. how much more time you shameless people need.
Was this information helpful?
No (0)
Yes (0)
Jul 2, 2021
Complaint marked as Resolved 
Jul 02, 2021

Complaint Status

Samsung India customer support has been notified about the posted complaint.
Verified Support
Jul 03, 2021
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Jul 07, 2021
Updated by karan96
[protected] and email id kanu.[protected]@yahoo.com
Jul 13, 2021
Updated by karan96
no updated
Complaint comments  1 CommentShareTweet

Comments

[protected] and kanu.[protected]@yahoo.com

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Samsung India
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    16989
    Pending
    0
    Resolved
    10586
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View Full Information
    ADVERTISEMENT