[Resolved]  Samsung — Galaxy S10+ Phone

Address:

Pune

I am cheated by Samsung Service Center. My brand new phone suddenly stopped working there was black and blue screen initially and then no display this was in the month of March'2020. Service center informed me that the repair would chargeable even when my phone is under warranty. Due to lockdown and other issues I was I was stuck 2 days back I gave them my phone for repair they said I'll have to pay 15500 for the same. I had no option I need a phone and this is such expensive phone I couldn't keep it dead any longer. Yesterday I got my phone from them I paid them the money and when I asked for the bill they said there is no bill for it. I received a message from Samsung that the cost is INR0.00. My phone was under warranty still i wasn't provided resolution in the first go due to money and the they repair it under warranty and charge money for nothing. This is fraud and unacceptable service from such a renowned brand for 5 months I had no phone. They are cheating us in broad daylight. I've always used Samsung phone and that too expensive ones. I am very upset and couldn't even place an immediate complaint for all this. I had to keep chatting with the customer service agents then drop an email Still no response. I have paid the money for which I've no bill this is criminal offense. I need immediate resolution for all this at the earliest.