[Resolved]  Samsung India — 1 ton air conditioner

Address:

Hyderabad, Andhra Pradesh, 500019

I have purchased 1 ton ac on 31st may 2018 and through this one year i havent been able to use the ac at all. For most part of the year whenever we tried to use the machine, entire electrical connection in the house was tripping. Every time a service engineer came, they said it is an electrical issue and not an ac issue. March'19 we again logged a complaint and on service engineer visit we organised a senior electrician as well. Ultimately it was find out engineers have done wrong wire connect... Neutral with earthing and vice versa. Once this issue is fixed, we are now constantly facing the issue of gas leakage. It was fixed on 11th april 2019 after which we went on holiday. Again the same issue when we came back from holiday on 1st june 2019. Practically we havent been able to use the ac even for 1 day because of some or the other issue. I have 4 ac, 1 freeze and 1 washing machine. This is one amongst the ac which has been absolute disaster. Now the service team wants to charge me for all the fault they have been doing so far. This is just ridiculous. Please arrange for a replacement of the machine or fixing it for once and for all. There should be minimum waiting period to see the issue doesnt recur otherwise samsung engineers in a rush to do temporary fix and run away.in this peak summer in hyderabad one room we cannot use as the ac is not working.