[Resolved]  Samsung India — 345 litres samsung refrigerator with convertible freezer

Address:Aligarh, Uttar Pradesh, 202002

I have bought a samsung refrigerator with convertible freezer on 13th of july 2017 from master world, gandhi marg, railway road, aligarh, up with model no. Rt37m37245l and i have complained several times to the customer care about the faults in this refrigerator but i have yet not been given any solution. It takes 6 hours or more to make ice and water droplets start dripping from everywhere in the freezer and it becomes all wet inside the freezer every now and then. Every engineer that comes only tell me that its normal and does nothing. They all are trying to pass the time so that it gets out of warranty. I want a permanent solution asap. My number is [protected].
Was this information helpful?
No (0)
Yes (0)
Aug 24, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jul 21, 2017
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18886
    Pending
    0
    Resolved
    11172
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information