[Resolved]  Samsung India — 40" led hd tv

Address:Thiruvananthapuram, Kerala, 695133

Dear sir,

I have been a samsung well wisher before but not now because of the sick service and rude manner behavior of your team members who has been providing service to me. I bought samsung 40inch hdtv on 17th of this month form one your dealer qrs in trivandrum, kerala. Unfortunately my bad luck the tv was not working which i launched a complaint on 22nd of this month which i received the service order no as [protected].
Where as been following up for 3 days and on 25th a person has come and mentioned that there is complaint of the board which need to be changed it seems and he left and has intimated that he will call me and update when we will receive the board. There was no further information from your team where as today when i spoke to your executive in trivandrum, he has spoken to me on rude manner and disconnected call stating that dont give a cal to us and we will inform whenever it is coming itseems. I again launched a complain on the your team behavior to the customer care. They have mentioned one of the person will call me back. I received a call from the trivandrum service team stating that it will take 1 week to get a spare itseems.
It has just become 10 days that i purchased a new tv, for 2 years warranty you are giving and this is the kind of service which you are offering.
I demand for new tv from you in this case as your dealer has given us the one which was already damaged i believe. I expect a favorable reply from your side as the others are hopeless for me.
Thanking you
Regards
Anoop vasudevan
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Sep 1, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jul 27, 2017
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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