[Resolved]  Samsung India — 55 inch samsung led tv free gift fraud, lies.

Address:392001

I nikunj prajapati, bought samsung nu7100 55 inch model from sunshine computers, samsung smart plaza, bharuch gujarat, india.
Contact no: [protected]
The offer given to me was on purchase of 55 inch led tv, 32 inch led is free for rupees 94500.
The cost of 55 nu7100 was 77500, now samsung smart plaza owner and salesman both are giving different dates for free 32 inch led tv.
I have had voucher of 94500 rupees, the cost of 55 inch led tv was 77500 and with free 32 inch led, the total deal was 94500. They are not willing to give that free led & giving me dates & dates. No proper response were given by owner & executive also. This is pure fraud of 16500. My deal was 94500 & they gave me bill of 102900. I want total refund of my 94500 in my account & led to be taken back. No more purchase from samsung.

Product request no:
[protected]
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Feb 9, 2019
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jan 07, 2019
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

On dec 15th my wife was cleaning the glass trays of the fridge & when the tray came in contact with water, the glass broke into 100s of pieces & few cut her hand. I had raised the issue on the website & with their customer care on 16th of Dec but 3 weeks Samsung is not ready to replace tray free of cost and not addressing this as a safety lapse

Samsung India Customer Care's response, Jan 8, 2019
Verified Support
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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