[Resolved] Samsung India — a20 display got damaged, not even getting any response from the samsung customer care desk

Varun Vellakkada

from Ernakulam, Kerala

Address:

Ernakulam, Kerala, 683104

Dear concern person,

I bought samsung galaxy a 20 on 14.04.2019 from the samsung showroom inside the bismi appliances, kalamassery-cochin, kerala.

And on 15.04.2019 its display got damaged, and when i inquired it on the showroom they suggested me replace the display, for that to contact the samsung service centre - palarivattom on the number [protected].

I have contacted them 7 times for the a 20 display replacement, but they are not even ready to give me a proper answer, whether the display is available there or not yet. Ie today 17.04.2019

Am not able to use your new phone,
What a ridiculous service of your samsung consumer desk at palarivattom

Kindly find the attached status of my damaged phone display and the purchase invoice for your reference.

Please do rectify it / am ready to buy display at my cost, but they are not ready to provide me even the availability,.

Hope i will get a solution for my problem,

Regards,

Sobhashini [protected] /

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May 22, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Apr 17, 2019

Updated by Varun Vellakkada Dear Concern Person,

I bought Samsung Galaxy A 20 on 14.04.2019 from the Samsung showroom inside the Bismi Appliances, Kalamassery-Cochin, Kerala .

And on 15.04.2019 its display got damaged, and when I inquired it on the showroom they suggested me replace the display, for that to contact the Samsung Service centre -Palarivattom on the number [protected].

I have contacted them 7 times for the A 20 display replacement, but they are not even ready to give me a proper answer, whether the display is available there or not yet .ie today 17.04.2019

Am not able to use your new phone,
What a ridiculous service of your samsung consumer desk at Palarivattom

Kindly find the Attached status of my damaged phone display and the purchase invoice for your reference.

Please do rectify it / am ready to buy display at my cost, but they are not ready to provide me even the availability, .

Hope I will get a solution for my problem,

Regards,

Sobhashini [protected] /

Verified Support

Apr 18, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd