[Resolved]  Samsung India — a50 mobile not working purchased just one month

I unfortunately purchased samsung a50 mobile wasting my huge amount rs19990. A50 mobile stop working yesterday. I gave it to samsung service centre m/s gayatri enterprise they told me that they will dismental new mobile and replace some part.. With in one month a50 mobile got defect and dismentalled then why i should to use defective a50. It is use and throw electronic mobile. I need immediate replacement..
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Jun 21, 2019
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
May 15, 2019
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
May 15, 2019
Updated by Ankur dave
Ankur Dave [protected].
Mail id : [protected]@gmail.com
May 15, 2019
Updated by Ankur dave
it is company Defect in product A50 in just one month Samsung customer care personnel are just bluffing on the issue I purchased A50 for my use not to spoil my money and time behind Samsung .service .no one from Samsung responded till now
May 16, 2019
Updated by Ankur dave
Yet no any answer from Samsung cc.
Verified Support
May 21, 2019
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

Pls find attached Bill copy for your reference need immediate action bcuz my family is really suffering from heat and I have no other option as I have purchase AC in 18March 2019.

Regard
Vikas Kumar Jaiswal
#[protected]

Samsung India Customer Care's response, May 21, 2019
Verified Support
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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