[Resolved]  Samsung India — abject: traumatic experience in getting my washing machine serviced

Address:

Ranchi, Jharkhand, 834001

Dear Sir,

I have gone through a very painful experience with Samsung and its service partners in getting my washing machine repaired, which apparently has developed some fault in its PCB.

I had raised a complain on 24th Oct 2017 and was given service token no. [protected]. The service engineer detected fault in the PCB of machine and I was quoted a price of approx 8500/- for it. After a couple of days I was informed that the required part is not available and that Samsung will refund us the value of machine after deducting depreciation.
I enquired the status of my refund after a month, your service partners asked me to lodge the complain again at toll free as they had not logged the claim.
I again lodged a complain on 30th Nov, 2017 and was told that the part was now available and they would dispatch it, but nobody turned up to repair the machine.
I again lodged a complain at Samsung toll free no around 10 days back for which I did not receive any complaint no. however yesterday an engineer visited my home and informed that there is another part which will need to be replaced and it costs around 4500.

I had purchased my washing machine in august 2013 and in barely 4 years I am required to spend around 15000 to get it repaired. Is it justified?
I Just request you to take back the machine and give me my depreciated value of it.

Regards

P.K. Budhia