Samsung India — Ac repair

Address:Hyderabad, Andhra Pradesh, 500097

My split ac all of sudden stopped working. On a call to samsung service after repeated calls came &told that display is not working. He says entire display unit has to be replaced.in fact the cord only got damaged. For attending this job he charged 500/-. He is demanding rs.2500/-as a cost o[censored]nit. I called a p
Vt repairer he said display unit is alright only wire (Cord) is to be changed. How can we trust ur company personal. Is it not cheating a customer. Please use your good office to solve my issue, with regards-sampath.
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Sir Samsung services centre PURNEA Bihar, ko maine ek charger warranty period me 5.5.2017 time 14:05:00 me diya 17/5 ko gya to sirf adaptor hi de rahe h jab ki cable bhi services centre wale ne hi Liya tha jab maine kahan ki us din ka cctc check kijiye to mana kar diye aur charger nahi diye. Service bill no-[protected] h

Samsung India Customer Care's response, May 20, 2017
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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