[Resolved]  Samsung India — air conditioner

Address:Indore, Madhya Pradesh, 452003

I have purchased samsung ac model no ar18nv3hftv from japan electronics indore. After installation i found and observed the gap in ac design. I am confused about it. When asked to dealer he told that samsung representative will visit shortly tosee this.. After that he has shown me the new ac with same issue and told that this is because of the design only. I don't think so. If the company like samsung left the product like this who believes. My name is dilip jadhav and my cell no is [protected].
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May 12, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Apr 09, 2018
Updated by Dilip_Jadhav
I have purchased samsung ac model no. AR18NV3HFTV from Japan Electronics . After installation i found the ac body has gap in the structure . When asked to dealer he told that this is as per the company mold. I don't think taht the company like samsung left the product like this . Attaching photographs for reference
Apr 10, 2018
Updated by Dilip_Jadhav
My email id is dilipjadhav.[protected]@rediffmail.com
Verified Support
Apr 11, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Apr 11, 2018
Updated by Dilip_Jadhav
Representative from service centre visited but the issue is still open .Itvseems to be a design issue . Samsung has to notice it .
Apr 12, 2018
Updated by Dilip_Jadhav
Still the issue is as it is .Samsung has to justify it.
Apr 13, 2018
Updated by Dilip_Jadhav
I am really disappointed by Samsung product..
Apr 15, 2018
Updated by Dilip_Jadhav
How could i get rid of this issue . Can u suggest me . Has anybody bothered to attend and resolve it .
Apr 17, 2018
Updated by Dilip_Jadhav
Has samsung any responsibility towards the customer .
Apr 21, 2018
Updated by Dilip_Jadhav
Today also received call from customer care but useless and disappointed.
Complaint comments 

Comments

What is the feedback after such follow ups . Please stop producing AC . You have no rights to manufacture this product if you are not able to make the proper design or molding .

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