[Resolved] Samsung India — air conditioner

heartybrijesh

from Sangareddi, Telangana

Address:

Hyderabad, Andhra Pradesh, 502032

Purchased samsung ac from bajaj electronics on 10/02/2018 vide bill no. 1902/17g/s-8631.
Since then, i have rasied multiple complaints on ac not cooling. Everytime technician comes and tells some story.
Finally, after 2.5 months, they agreed for replacement saying it had a defective pcb.
But even after that i have not received the ac from samsung.

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Dec 23, 2019

Complaint marked as Resolved

The defective AC was replaced by another piece (not new though). This one is working fine now, not sure how does Samsung train their technicians to give false reports on defective pieces.

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2018

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Apr 21, 2018

Updated by heartybrijesh Mobile No. [protected], email ID - [protected]@gmail.com and Reference ID: [protected], [protected], [protected],
You can get other reference ID also by tracking my complaint history

Verified Support

Apr 26, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Verified Support

Jan 08, 2020