[Resolved]  Samsung India — air conditioner

Address:

Mayur Vihar - 1 (EXTN), New Delhi, Delhi, 110096

We have bought an AC on 10/03/2019 for Rs/35000. Model no. is ARI8NV3PAWKNNA. On 9/06/2019 we registered a complaint to call center as AC was not working. No cooling was there. A person came to our place & said some part is not working. since then we are asking call center people when will we get the part ? they said its coming from Madras !!! No part available in capital Delhi !!! Today they said you call the person, he must have got the part. The person (Mohsin) said we will get the intimation from call center only . He still has not got the part. So I said the person to put me to some senior person & my phone got disconnected. This has happened for 3 times. no senior person talking to me. Not getting the part. After spending 35000/ We are not able to enjoy AC even in 48* . I think I should go to consumer court as I have all the recordings with me. If Samsung people can't afford a warehouse in Delhi, they should sell their products in Madras only & not in Delhi. I will not recommend to anyone to buy any of Samsung product. There after sell service is ZERO.