As far as Samsung mobiles
are concerned, I have pathetic experience with them. I am very much dissatisfied w.r.t (1) quality & (2) after sales services.
I have bought two Samsung
CHAMP SCH-S269 in Rs 3500.00. I have bought these mobile from Amiz Communications, Near Shaniwar wada, Pune. This shopkeeper had taken his feet back after selling mobile to me and forwarded me to Samsung
For quality, I have mark lots of bugs in the software which was installed in the mobile. Few of them are.
1) You can't be able to search number in directory if your language is 'Hindi'
2) So many times I am getting wrong name displayed for incoming calls.
3) It used to hang so many times.
Above issues are not enough. Within two months both the mobile has started giving problem with display. And now for both the mobile display is gone to null. now the mobile are only like olderdays telephone neither you can see anything more you can type anything.
Now i want to discuss the second phase problem i.e. after sales service. For resolving above issues I approached to Samsung
I have approached "Sharp Communication, Office No.13, 14 & 15, 1St Floor, Shanti Complex, Narpatgiri Chowk, Mangalwarpeth" . I met there Mr. Kalil, He had asked three(3) days for repairing the mobile set which is pathetic as how would I maintain three days without mobile as I can't remain untouched with my clients. The behavior of Mr. Kalil was just , he had notion that “most foolish community existing on earth is 'Customer' “. This person
had asked me photocopies of Bill, warranty card etc for full filling their process. My question is why I should provide such thing for full filling Samsung
's need? If they need photocopy of my bill then they need to take photocopy by themselves. I am not at all servant of Samsung
or there service station staff.
had failed enough to provide after sales service also.
I don’t know how ethical business Samsung
is doing? I think this is not a business but a sophisticated business of "CHEATING".
I am very much planned to get fulfillment from Samsung
for my pain and suffering.