Samsung India Complaints & Reviews

hi, i bought one SAMSUNG mobile( SGH B-200) in chennai.frm first day onwards that mobile automatically restart, while attending call.then i went to SAMSUNG service center within 7 days, they gave one form to change new mobile. then i got again SGH B200 model. nw taht mobile also automaticaly restarting... be aware of this model... my suggetion, dnt buy samsung mobile.

Refrigerator
RT-31 white purchased on 12/05/2004.

This is under the warranty.

Complainted lodged on 18/06/2008 to Vijay Sales Service Centre on 66227722.

I got the response from the operator that within 2 days engineer will attend my complaint.

But, So far no one is concerned about my complaint and complaint has not been attended, yet. It is very sad to say that VijaySale is not giving After sales Service to Consumer.

Regards,
Richard Rebello
[protected]

The complaint has been raised a month back for the replacement of the chiller tray. But no action has been taken yet. The same poor response was seen even in our earlier complaint 2 months back. The customer service is really pathetic.

I had replaced my samsung home theater remote control 1 month back. after exactly one month the new remote is not functional. On logging a complaint for the same their service team came and said that you will have to buy another remote as this remote cannot be repaired.In stead he started demanding for this visit charges. Quodos to Samsung company to provide such a good customer service that the products now a days not even last for 1 months.

I have 03 samsung T.V's, one refregirator and 01 home theater, 03 DVD of samsung and trust me i have lost interest in dealing with samsung as the company only claims to be the best in customer service but the ground realities are absolutely way far from reality. trust me i will never go for a samsung product as the trust has gone.question is not about a remote which costs aroung Rs.750 which is easily affordable>But the durability of the product is not even 1 month. the company seems have started making money through such deeds by ofering faulty products which not even lasts for one month.

Thanks samsung for this loyal service to this customer.

Hi,
As far as Samsung mobiles are concerned, I have pathetic experience with them. I am very much dissatisfied w.r.t (1) quality & (2) after sales services.
I have bought two Samsung CHAMP SCH-S269 in Rs 3500.00. I have bought these mobile from Amiz Communications, Near Shaniwar wada, Pune. This shopkeeper had taken his feet back after selling mobile to me and forwarded me to Samsung service station.
For quality, I have mark lots of bugs in the software which was installed in the mobile. Few of them are.
1) You can't be able to search number in directory if your language is 'Hindi'
2) So many times I am getting wrong name displayed for incoming calls.
3) It used to hang so many times.
Above issues are not enough. Within two months both the mobile has started giving problem with display. And now for both the mobile display is gone to null. now the mobile are only like olderdays telephone neither you can see anything more you can type anything.
Now i want to discuss the second phase problem i.e. after sales service. For resolving above issues I approached to Samsung service station.
I have approached "Sharp Communication, Office No.13, 14 & 15, 1St Floor, Shanti Complex, Narpatgiri Chowk, Mangalwarpeth" . I met there Mr. Kalil, He had asked three(3) days for repairing the mobile set which is pathetic as how would I maintain three days without mobile as I can't remain untouched with my clients. The behavior of Mr. Kalil was just , he had notion that “most foolish community existing on earth is 'Customer' “. This person had asked me photocopies of Bill, warranty card etc for full filling their process. My question is why I should provide such thing for full filling Samsung's need? If they need photocopy of my bill then they need to take photocopy by themselves. I am not at all servant of Samsung or there service station staff.
So, Samsung had failed enough to provide after sales service also.
I don’t know how ethical business Samsung is doing? I think this is not a business but a sophisticated business of "CHEATING".
I am very much planned to get fulfillment from Samsung for my pain and suffering.

Thanks,

To
The Manager
Samsung India Electronics Limited
CS Department
CC-28, Nehru Enclave, Kalkaji
New Delhi – 110019
Sub – Regarding the crack in Samsung TV body During the warrantee period.
Sir,
I have purchased Samsung TV Plano from Raj Electronics, Mahavir Market, NTC Gate, Jhalar Bawadi, Rawatbhata, Kota (Raj.) Pin 323307. On 26/10/05 Rs 16990 /- Bill No. 371. With four years warrantee. During the warrantee period in the body of the TV crack developed. So many times I lodge the Complaint to the shop keeper Raj Electronics no action has been taken so far. He has not given any heed on my complaint.

Please either gate the TV replaced by new one or change the body of the defective TV. I hope that prompt action will be initiated from your end.

Thanking you,


My address:-

Sandeep Prashar
Type- 419 D
Anukiran colony
PO – Bhabhanagar, Via Kota (Raj.)
Pin- 323307
Mob.: [protected]
E Mail – [protected]@npcil.co.in

I bought a Samsung Refrigerator Model RT-23 on 6th March 2005 from Pravin Furniture and Electronics, Hadapsar, Pune.
On May 2008, we noticed that coolant of refrigerator is not working properly on both the compartments because of this it could make ice in the upper compartment as well as vegetables loosed freshness in the lower compartment.
As per the guidelines mentioned in the service book, we have changed the setting from cold to coldest but not shown any improvements. so finally registered a complaint with Samsung customer care. Initially they told us that the engineer will visit in the next day but after 5 days he came. My wife told her clearly that the temperature in both the doors are not up to the mark and we are not able to put vegetables and other stuffs in both the compartments but the clever engineer change the fan o[censored]pper compartment and told that problem solved and he charged INR 788.00. We found that the problem in upper compartment gets solved but not in the compartment where vegetables placed.
He has given his cell no but later found that its wrong…. Very clever person name as Atual
We register complaint once again but not getting a satisfied response from their management, they told us that the engineer will visit, but not came, On 14th June 2008 they told us that engineer will visit and we cancelled our outing plans but engineer never came. finally they called and told us that they have escalated issue to Delhi office and the problem gets solved early. But I am wondering why these peoples are not taking care of customer satisfaction and don’t know how many days it will take to resolve the issue.

Chandrashekhar Damahe

Hi,
I booked tv, referigerator, dvd(2) at bangalore.I stay in hyderabad.I paid all the amount on 09/05/08.Till now i hadn't received.the dealers are not cooperative at all they still say to me that we r not having stock.
i cannot understand to whom to contact.its very irresponsibility towards the customers.

Sir,
I pruchased the above Samsung SGH-B100 from a local dealer. After putting the SIM, I found that my voice is not audible to any of the phones. The very next day, I visited the dealer, MGM Cell Care, Berhampur Orissa to exchange the same with another to which he curtly refused and abused me. Being a senior citizen, I was harassed and insulted by the dealer. Rather, I was directed to visit the local Samsung Customer Care in the city. But there is to end to my plight. They instead, told me to visit after a week. Today, when I visited the Customer Care, they told that I have to wait until the speaker of the set, whcih is defect is sent by the Company. When asked they told that there is no guarantee, whether it will be replaced or not. If not sent by the company, I have to manage with the defective set, or whatever I would do with the set. Being despaired, I have decided to go the consumer forum, since the set was purchased with my hard-earned money after my retirment.
This is for your information and immediate interference.
Anticipating to hearing from you soon in this regard.
yours faithfully,
Bhaskar Padhy

I had purchased samsung Window A/C in April 2008 in M/S Rasi & Co Porur chennai-116 Tamil nadu. When I purchase the A/C i got the service engineeer number from one of the person in shop and i called the particluer person also he told to me the shop person does not informed about your purchase and i gave the details of my address. When I called him he said "I will come today evening" daily and finalyy he informed to charge 250 /- for installing and i also agreed for that becasue i need result.But up to date there is no person come for installing. these are people good in only selling the product and never mind the customer services and and do they know how to work? I don't understand why a prestigious organisation like Samsung are blind towards such service providers in the country. Are they interested in only selling their product promising services by mouth and never look into it in future?

there is a complain in picture tube.
white lining is running on the screen whlie running computer.
i have complain two times earlier, but no response by the company.

address - #690/6, near hari om shiv om public school, village-radaur, distt- yamuna nagar, haryana, pin-135133, ph-[protected]

Sir,

This is to lodge my complaint for non-repair of my samsung refrigerator for tha last 15 days . I had lodged complaint with samsung call centre[protected] days back, BP number - [protected]. The service engineer visisted my home and told me that defrost heater is defective and needs to be replaced. The service engineer told me that the defective part will be changed in next 3-4 working days. However it has been 10 days since the complaint the part has not been replaced. THERE HAS NOT BEEN ANY RESPONSE FROM ANY OF THE SERVICE ENGINEER. I AM HIGHLY DIS-SATISFIED WITH THE SERVICE OF SAMSUNG AND MY FAITH IN THIS BRAND HAS BEEN SHATTERED. If this is the state of affiars regarding service of samsung, i have decided NEVER TO BUY or recommend any SAMSUNG PRODUCT


DR ARTI GUPTA
705, GURUGRAM SOCIETY
SECTOR 56
GURGAON
DATED 11/6/2008

as promised by the company, the first three free AC services never actually come for free . . .
Its endless calls, patience and the irresponsible behavior from samsung SERVICES?? that you have to first bear in order to get it on.

its being more than a week that my first service is overdue and no body from the service centre bothers to visit. and this is despite of repeated phone calls . . what i only get is the plastic...

Samsung U600. fell in love with the first time i laid on my eyes on it. It was good to have a high-end phone but alas everything is over now.

i had a small crack on the screen. Since I had fallen in love with this near perfect phone i went to an authorised smasung service centre.
And that's when I regretted everything.

Camera was not working. went again. all well for 3 months.
then screen got blue and blank. went again to the service centre 1 month they took. problem still on. went again and again. now they said they will send my phone to vashi, which is supposed to be the main service centre.
They said ten days it will take. After ten days, they called up and said 3-4 days. after 3-4 days they said 5-6 days. I think i have forgotten i have a samsung. Well it's better than what i had to go through when i bought one. DO NOT BUY A SAMSUNG MOBILE EVEN IF IT"S THE WORLD"S BEST PHONE BECAUSE ONCE IT GOES TO AN AFTER SALES PERSON IT"LL BE THE WORLD"S WORST PHONE.

Hi,

I have bought a SAMSUNG A/C 1.5 TON from Rathna Fan House, Rajabather Street, T.Nagar.

Till NOW A/C MECHANIC HAS NOT VISITED MY HOUSE FOR SINGLE CHECK UP OR GENERAL SERVICE.

There is a huge Noise in the In-door Unit.For more than 2 yrs, The Out door Unit has not been cleaned or Serviced.
i had called up the A/C Mechanics 'N' number of times but NO Response.
Samsung is really COMPANY.

When I bought the A/C.There were soo much promises MADE.
Please don't buy from RATHNA FAN HOUSE, T.NAGAR. Please buy from Viveks, Vasanth & Co.

Thanks
Ahmed.

I have purchased a SAMSUNG Window AC on 30-05-08 form BIG BAZAR in Bhubaneswar. The AC was delivered at my residence on the very same day in the afternoon and we were informed the technicians will come by evening and complete the installation process. In the evening at around 5:00 PM the SAMSUNG technician called up and informed us that he will be there in an hours time, but the best part is no one has turned up till today i.e. 05-06-08. I did call up the SAMSUNG Customer Care ([protected]) on 31-05-08 and lodged a complaint vide complaint number BP [protected]. Ms. Sonam and Ms. Sonali who had attended the call asssured me that they will immediately look into the matter and a call back from the Bhubaneswar Service Center will be arranged. Mr. Partha Patnaik from the Bhubaneswar center did give me a call on 31-05-08 and assured immediate service but no one has turned up. I again lodged a complain on 04-06-08 at the Customer Care but still there has been no response.

I own 2 SAMSUNG Televisons, a Refrigrator, a Fully Automatic Washing Machine form this company and I am ashamed of showing BRAND Loyalty to the company and going ahead and buying a AC, and also I was planning to buy a MICROOVEN from the same company. The company cannot provide service to its customers I do not know where is it going ahead.

I am sure I will not further buy any SAMSUNG product neither recommend the same to my friends and family. What the company should remember is that it is just not important to sell the product and sleep, but provide good service to retain the customer. Your people could not turn up for installation and do not know if anyone will turn up for service.

I placed order to avamerchandising "order No-ST 512/Cust id AVA/08/0000236" dated 17/05-2008 For a Digital Camera(Samsung) and also a monalisa pearl set[protected] and a reebok bag Wen i booked that order ur people said that the product will be delivered with in 14 working days amount also debited from my creditcard on 17/05/2008, But when I called to customer care for the status of the order this product is not yet dispatched, even after one month. Whenever I am asking the status their answer is like this only these people are not even clear when they dispatch the product and not even creating complaint for my problem. Now I feel fraud happened to me and this company is not reliable. and all sort o[censored]n qualified customer service executives are sitting in the customer care dept who does not even how 2 speak 2 customers. kindly revert back as early as possible or else i will lodge a complaint in consumer court .

Complaint Number: [protected] dated 01st May 2008 – 1 Ton Window Air-Conditioner – Fan Motor Not Working

I have registered a complaint with Samsung Customer Care –[protected] on 1st May 2008 that my AC is not working which I bought from Vasanth & Co. vide Invoice Number 582 dated 14th April 2005. After frequent follow up [3 times on 03rd May 2008] an engineer came on 05th May 2008 and advised that Fan...

dear sir/madam

I got window Ac recently after installation i found noise of Ac is more .Grill are not even and not standing corectly. I complaint to samsung service centre on May5 th still now nobody has attended. My BPno.[protected]

respected sir,
i have bought new sgh E 840, but after 20 days, a black line was appearing after starting camera. so i send it to customer care,
They told me that your camera should b replaced. so we have send a request to send a new camera.But after 20 days customer care office(Amravati) replied that camera is still not received. I m using it without camera . So pay attention to my problem and please take immidiate action.
NAME- mayur namdeo nandurkar
address- R-5, eknathpuram, amravati.
maharashtra.
contact no. [protected], [protected],