[Resolved]  Samsung India — Bad customer service and more problems after checkup

Address:	Ujjain, Madhya Pradesh, 456001
Website:	Samsung.com

I use Samsung galaxy S4 and recently I experienced microphone and speaker problems which involve not working of either part while calling or playing music/video. Neither does the earphones work. I went to my nearest authorised Samsung service centre and showed my phone after a few days later the employee of Samsung called that it will cost around 850 rupees then I said them to fix the problem as I was OK with getting my phone fixed in 850 but then again they raised the price to 3000 next time saying that there Is some problems with the motherboard and it needed to be replaced. I even talked to their engineer who said the same thing. This was not good as they didn't tell me that reason at first. I believe that the problem in the motherboard occurred after they tried to fix it and then they tried to get money from me for their mistake. After that I talked to their senior officer who assured me that he'll check the problem again and let me know the problem. Now this time when I talked to the person after 3 days then the senior person told me that the problem is even worse and it needed to replace the motherboard which cost approximately 8000 to 9000 rupees and when I tried to enquire about the previous fixing in 3000 then he clearly denied that there is nothing that can be done in 3000 and after that the person tried to buy the phone from me in 3000 saying that he'll take care of the device and will pay me 3000 when the device will be sold. He offered me 3000 rs deal inside the Samsung service centre. This is outrageous that officials who are bound to help us are trying to loot us. They are playing their own shenanigans behind a highly reputed company's name. I refused to let them sell my phone or fix it and took my phone from them but now there are more problems like my SIM card and memory card slots are not working properly. I want justice from Samsung and demand a new phone for the troubles that I have faced due to their irresponsible system.