[Resolved] Samsung India — battery replacement of mobile model j2 16 | |
Hi, it is to inform that a mobile model j2 16 was purchased from a samsung authorised showroom on 30.9.2016 now the battery of rhis mobile is not working properly. I visited your authorised service centre choice electronics, but the service executice has refused to change the battery due to swelling. Howevere, there is no any term and condition mentioned in the warranty card (Receiced with mobile) that a swell battery will not be replaced. I contacted to your voice c. Care several times and also send a mail but there is no any response (Msg, call, or mail etc) received from your side.in view of above it is requested to please look into the matter and direct to the service centre to replace the battery at the earliest as i am very upset for this kind of act of samsung (Big brand)
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Aug 31, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jul 27, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |
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