[Resolved] Samsung India — black spots on tv screen

1 Review
 vipulgupta090493 on Dec 31, 2017
Firstly, i would like to ask you what are you services towards your customer. Or is that so, that once they buy the products (On sake of your reputation) your responsibilities are over. Such an ignorance, that not getting a reply even after calling 3-4 times is just so rude.

And here talking about my complaint is,
I purchased a samsung led tv, model no - 32k5300, near about an year ago and come with an issue of 'black spots' on the screen few days afterwards but put a complaint after 2-3 months and got my screen replaced, and again within an year, the same issue has raised again (For the second time).
And you executive denied from the replacement for no reason.
So here, i am strictly warning you to take an immediate response asap and get it replaced otherwise i'm gonna raise it to upper level and publish it socially on networking sites or the newspaper it may be, because we are not fool that we are purchasing so expensive products and going through some much of issues within an year only!
Complaint marked as Resolved Feb 6, 2018

Complaint Status

[Dec 31, 2017] Samsung India customer support has been notified about the posted complaint.
Verified Support
Samsung India Customer Care's response, Jan 02, 2018
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Updated by vipulgupta090493, Jan 02, 2018
The registered contact no is - [protected]
The registered email id is - vipul090493@gmail.com
The reference id given by customer care is - [protected]
Complaint comments  Add a Comment     Updated: Share0Tweet0Share0

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    Customer satisfaction rating
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    Samsung India - black spots on tv screen