[Resolved]  Samsung India — blrri/[protected]

Address:

700028

To national consumer forum
Kolkata
Sir
I had purchased a samsung mobile over online on 25.7.2018 vide bill no. Blrri/[protected] for rs.6, 490/-. The day i got this mobile in hand i could not use the same due to various reason viz. Charging is not upto level as well hang out system and not at all in proper and running condition.
Due to above reasons after a period of 15/20 days i went to service centre at dum dum samsung, authorized service centre for repair but they indulged me to pay rs.3950/- and get it repaired. As you very much appreciate that after the sales service and in the warranty period how they can claim such money and i must get the proper phone set in hand and they are ignoring my logic which is not at all acceptable to me in this present moment.
The days i have had purchased the set it was in deteriorate conduction as well s water porn and liquid porn. Thus it is pertinent that you look after keeping in view the after sales service condition which comes under warranty or new purchase especially like samsung samsang glaxy j3 pro
In this particular case i have already paid rs.6, 450/- for a new set in anticipation of your warranty and service free condition but at the same time your charging rs.3950/- which is not at all payable by me as it was a manufacturing defect.
Your are requested to please look into personally and instruct your department concerned tnotify them repair the set which is nearly 1.5 month in bad to condition.
Thanking you,
Yours faithfully,

Binay dey

Copy to : chairman smsung
Copy to : samsung customer care.
National consumer forum