[Resolved]  Samsung India — cancellation of order[protected]

Address:	122016
Website:	shop.samsung.com/in/byod

Hi team,
I raised a request for cancellation of order i'd[protected] for samsung j7 pro on october 07, 2017 through call center i. E 180040 samsung. Cancellation request placed on october 08, 2017.
On october 09, 2017, product was dispatched to me even after cancellation request and i had been asked by customer care to refused the delivery of the product. I did the same thing and i refused the acceptance of the order on october 11, 2017.
Yesterday, the product was delivered back to samsung warehouse. (As per fedex), but still my product has not been cancelled by samsung.
Samsung has also started emi on cancelled product and the emi amount is now reflecting on my credit card statement.

I was trying to contact customer care using the toll free no. (180040samsung) for cancellation and also written mails to
Support. [protected]@samsung.com, but there are no appropriate revert on my issue.
On daily basis, customercare is raising a concern to samsung backend team, but they are also not getting any reply on that.

I am really frustrated with the samsung services.

Samsung, if you ll have any courtesy then please cancel my product and send confirmation on my registered email id.

Please cancel my order and refund my amount back.
Regards,
Ajay singh rajawat
[protected]