[Resolved] Samsung India — cashback for no cost emi not credited samsung s7 edge from samsung shop estore byod portal shipment order

Siddharth.jrc

from Bengaluru, Karnataka

Website:

shop.samsung.com/in

Have have purchased samsung s7 edge from samsung shop samsung e-store byod portal shipment order #[protected].

The order was placed using hdfc card with no cost emi.

As indicated on your website while placing order, the no cost emi interest refund would be credited to my account within 90 days. Today it is more than 250 days, and the interest portion has not been refunded.

At the time of order i was promised

Cashback of interest component around 10500 rs and cashback of 10% of order value for credit card payment

I should have got my cashback within 90 days but still i haven't received cashback.

Please let me know what i can do in this situation and when i will get my cashback.

I called many time to customer service but no cashback yet

Please contact me on [protected] / siddharth. [protected]@gmail.com

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Feb 23, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd