[Resolved] Samsung India — charger replacement

aakash chaube

from Gwalior, Madhya Pradesh

Address:

Vadodara, Gujarat, 390020

I went to samsung service center c. G. X. Service center vadodara gujarat.
My mobile purchase date is 07-03-17. I am having problem with my charger i went to this service center at 09-09-17. Firstly your executive told me that my charger is in warrently period and the same will be replaced, and today i. E; 18-09-17 after 10 days i received the message from samsung which is mentioned as below:

Dear samsung customer, the repair of your samsung product has been completed and it is ready for immediate collection from c. G. X.. Thank you.

Why this is happened..
If my charger is not in warrenty period then how your executive generate the job sheet. What i understand would you replace the charger or not.
And when i asked why did then that you have to told me that day when i came to replace the charger.
Mis behaved persons. Even not behaving properly.
Kindly find the attached copy of job sheet

+1 photos

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Oct 21, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd