[Resolved] Samsung India — Charges for Estimation Cost of Repair Print for Samsung J7 Mobile

rsgavalla

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500028
Website:	Samsung Authorised Mobile Service Center

Dear Sir,

My new Samsung Mobile J7 got Damaged having a Valid Insurance, Insurance company has asked us to provide the Estimation Cost from Samsung Service Centre to repair the mobile,
I have visited Samsung Authorised Mobile Service Center
Samsung India Electronics (P) LTD.
Door No : 9-4-86/15, 1'st Floor,
Above Maruthi Suzuki Show Room,
Mehadipatnam, Hyderabad PH:[protected]/9,

Dated : 16/01/2017,

The Service Engineer name ( Sridhar) has asked me to pay 230 Rs to get Estimation Cost to Repair Printout, I asked him if i can pay by Card he said only above 1000 Rs will be paid by Card, and asked me to pay only by CASH, After paying 300 Rs by CASH, Engineer asked for change i had no change than he gave back 100 Rs and Charged 200 RS, I demanded for receipt he Said this amount will be added in the Receipt only if i give my Mobile for Repair.

This is very wrong practice by the people running the Samsung Mobile Service Center - AUTHORISED ( S.V Communication)

Kindly please take required action against this Samsung Authorised Mobile Service Center.

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Feb 26, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2017

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)