[Resolved]  Samsung India — charging for service but my phone is in warranty

Address:Raigad, Maharashtra

I bought samsung s8 plus (Its samsungs flagship phone) 10 months ago before i buy they show advertisement of the phone use in rain an swimming pool and say its ip68 it dont damage by small amount of water. Yesterday because of rain 10 min my phone get wet and suddenly stop working. When i visit service centre they said they will charge 24000. They show fake advertisement and because of that it happen.
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Jun 29, 2018
Complaint marked as Resolved 
they give service free of cost thanks consumer forum & samsung
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jun 18, 2018
Samsung India Customer Care's response
Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Jun 18, 2018
Updated by aniketgharat2005
[protected]@gmail.com
[protected]
Jun 19, 2018
Updated by aniketgharat2005
yesterday i visit there service center they check my phone and i put in mobile box .today mobile back side part open. that kind of service is given by samsung after sale to customer
I'm uploding the pic also see that after sale service given by samsung

Verified Support
Jun 20, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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