[Resolved]  Samsung India — cheat with me & give a very very bad attitude

Address:Kolkata, West Bengal, 91
Website:samsung Service Center.

I have bought 1 samsung galaxy j6... Few days back it's microphone was not working on that time i have gone to apex samsung service center near sakher bazar, kolkata - 700008, after all is ok.. Just few days back by mistakenly fall the device from my hand and then it shows fully black.. Then i was gone the same service center and the told me the repairing charge is 3500 accordingly i have paid that amount but when i go to return my phone i saw there the billing was rs.3466/- excess return amount they have not gave me. The interacted person whos name was ms. Papiya naskar. I am very very desatisfied with her service.. Even when she taking from me for repairing that time my phone has a tempered galss and when she returning me the tempered glass was broken after all of that his attitude is very very wrost & poor manner... I dont think she is a professional in that service industry... Suggest to samsung dont go down your brand value with that type of employee... I want my broken glass and excess money refund otherwise i will do a gd against this case at behala police station.
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Dec 17, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Nov 13, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

Need the TV reinstallation it not yet fixed properly

H.no : 5-2-62 LIG 1-170 APHB Colony Bhongri 508116
Bhongri 508116
BHONGIR, TELANGANA 508116
India

please contact the below numbers
[protected]
[protected]
Samsung India Customer Care's response, Nov 19, 2018
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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