[Resolved]  Samsung India — Cheated by samsung. Sold defective product. Galaxy note 5

Website:

www.samsung.com

Dear Samsung CEO,

Brief about the issue.
I purchased a Note 5 phone on[protected] with the high trust on Samsung. I am using this phone for Official purpose.
Initially it was working well. But it was started giving me a trouble of Battery Drain issue on 11/2016. So I gave my phone for service
on[protected] at Smart communication which is located in Salem, Tamilnadu. They checked and found there is some issue with Display and Battery
and they said We will get this replaced within a warranty and they fixed it as well.

Coming to the Current situation My mobile again started giving me an issue on of Hand Touch is not working but the S-pen is working.
I visited the same service centre and diagnosed and found there is some issue with Display and it will cost around Rs.10000 and have to pay from your pocket.
Because it is now out if warranty.

Dear Sir, Tell me a solution, as a customer i paid my hard earned Money of 52000 and within 10 months your trustworthy product gave me a first trouble and fixed
within the warranty and after 5 months again similar issue and now it is out of warranty and have to pay Rs.10000.

This is ridiculous and kind of dishonesty action that you are burdening the customer for asking to pay the cost for a defective product.
I am very much dis-appointed, depressed and so restless. In other words i feel like i am cheated/Robbed by Samsung by the Waste Product.
This kind of product you are naming it as Premium phone but it is unable to survive for 10 months continoulsy.

Finally, we are the sacrificial Goat as have to pay 10000. You may not be able to understand as How hard is earning a Money in India.

Need your intervention to fix this issue.

Detail of the phone.
Model : Samsung Galaxy note 5 Dual sim 32GB
Serial number : [protected]
Bill Number : [protected]
Service center : Salem, Tamilnadu

My Details(Customer)
Name : senthilkumar
Contact number : [protected]
Purchased Date:[protected]
First issue :[protected]
Second issue:[protected]

Service Center Details:
Location : Smart communication, salem, Tamilnadu. 636016.
Service manager: Saravana Kumar. +[protected]
Area Manager :J.Bharathi, +91 [protected]

Regards
Senthil
[protected]