[Resolved]  Samsung India — complain about installation of samsung refrigerator

Address:

Kolkata, West Bengal, 700078

I have purchased a refrigerator from your dealer khosla electronics pvt. Ltd. (Dhakuria shop, kolkata) vide invoice no k4324/1718/02823 on a buy back option with my old refrigerator which is in running condition. We were given verbal assurance that the old refrigerator will be taken and the new refrigerator will be installed within an hour so that the food which is stored is not rotten. After the refrigerator is replaced in the afternoon at about 4 p. M., we started khosla electronics for installation of the machine. After repeated follow up, mr banerjee told us that he is trying if he can manage to install the machine within couple of hours as it usually take 24 hours to install the machine. Then your service engineer named as tokon called us and informed me that the machine cannot be installed today as he is not available and it is late. I requested him to at least install the machine and give the demo later. He called me again and told me that he was asked to inform me by the service center that as the call was booked after office hours he may install the machine tomorrow from 12.00 hrs to 1400 hrs. (Request no [protected]). I am in fix whether the new machine will be installed at all or not.
Samsung cannot disown its responsibility for an misdeed or false commitment given by its dealers. Samsung is also equally liable for the loss i have suffered for false commitment given by its dealer.
Please ensure that the new refrigerator is installed as soon as possible.
Please also let me know what action you have taken against the harassment i have suffered and how you will compensate the loss i have incurred.