[Resolved]  Samsung India — complain against samsung galaxy note 8 - consumer court complaint number# 517942

I purchased samsung galaxy note 8 on 25-september-2017 and soon after sensors of my phone started giving issues. Condition slowly kept deteriorating and finally on 13-november-2017 i reported the issue to samsung service center and they asked me to drop handset for repair, which i did on 14-november-2017 with bill no is [protected] and complain#[protected]. After checking they confirmed that all sensors of my phone are not working and they need to repair my phones and change required part. To add to the pain, they didn’t have spare parts and i was asked to “kindly bear with you” and wait for indefinite period of time.

Even at that time i was very skeptical about this problem. Considering the fact that all sensors are not working, there is a very high probability that the motherboard itself is faulty or has some major issues. Engineer could not even confirm the cause of the problem. Within a month of my purchase, i had such a major issue and i'm sure i may get more of it in future and certainly i do not have the time or patience to keep running after your service centers and get useless excuses and unnecessary push to go for a repair.
I simply asked for a replacement for this device as this device itself is faulty and was conveniently denied of the same

I tried to escalate this to your customer service and again they forced me to get it repaired. After reiterating the same thing a hundred times, the response from them was: “if i get another issue, they will not force me for replace but look for alternate options”.
Though it is ridiculous for you to ask customer to wait for another issue to occur but still i waited and to no surprise another issue occurred even before first problem was fixed. Service center confirmed my battery is also faulty and they wanted to change it but as usual they didn’t have spare parts.
Again your executive asked me to have patience as they arrange for spare parts and yesterday night i was assured that part is received and i will receive my handset today.
And today, 24-november-2017, when i contacted service center they said even my mother board is faulty and they wanted to change it but as usual they didn’t have spare parts so i must again wait for another indefinite period.

Right from start, i’m asked to have patience and bear with you. Now let me tell you what all i have been bearing
First, you said the sensors are bad, and you will change them, so i waited for the hardware to arrive for a week.
Meanwhile, you executive mr. Abhishek chaturvedi (Marked in cc) offered me extended warranty and assured me that if i receive another issue with my handset, they will not force me for repair and look for other option, which is replacing the handset.
To no surprise, another issue was identified with battery, which needs to be changed. Now when i reported this back to mr. Abhishek chaturvedi and he very casually denied acceptance of this as new issue, instead said it is an add on issue and i should wait for repair.
Today, i get to know that even my phone’s motherboard is faulty and needs to be changed.
Now tell me what else is left in this phone to be “repaired”? Sensors are faulty, battery is faulty, motherboard is faulty, what else is left? Why are you been so arrogant about accepting the fact that you have shipped a defective product and gracefully replace it.
This is your flagship phone, isn’t it? When i buy such an expensive phone, this is not the kind of product and service, i expect. This is such a shame on samsung that even your loyal customers and owners of your flagship phone are treated this way.
I work for citibank, which is partner with samsung. I tried contact mr. Prashant reelkar, who apparently is point of contact for citibank & samsung engagement but even he did not address my concerns and forwarded it to mr. Hemant jadhav, who was equally incapable of doing anything.
I even wrote to “email to india ceo’s office” and wrote to your india md but there was no response or acknowledgement.

Now since i lost all my patience to start with, i have reported this issue to consumer court with complain# 517942.
And to mind you, this is not the first issue reported for your samsung galaxy note8, another buyer dr. Robbin ghosh, president, victorious kids educare pvt ltd had software issues and was issued replacement from samsung. Now even with replacement handset he is having issue and now together we are going to go for legal action against you if appropriate resolution action is not taken from your end.

So now you either replace my phone with a new handset or refund my money.

Regards
Anuj srivastava
+91-[protected]