[Resolved]  Samsung India — complaint against service, centre patna service center[protected]

Address:

Patna, Bihar, 800007

Sir,
Humble request to you, please to take a notice on some illegal work to customer product and wrong information and wrong norm created by mobile service center no-[protected], baidnath electronics, patna -800020.
1. That, when customer go to the service center for adapter problem, service center check it and only problem in adapter not in mobile or data cable.
A. Then after service center say, "short out of your adapter problem, submit your mobile and wait for a while"
Customer say "why submitting my mobile only problem in adapter"
Service center say"company norm, any problem in mobile accessory like adapter etc submit your mobile phone"

Whether it is really a norm of company or just illegal norms created
By service center for tempering and other illegal work with the customer product.

2. That the service center has been taken all the information of customer, customer product and take signature on document. But service center cannot provide any documentary receipt to customer who take service from it.

I humble request to you please to guide me:
A. Whether it is violation of customer right or not.
B. Whether it is transparent behavior follow to the customer or not.
C. Whether it is samsung service center guide under the norms and rule of samsung (Brand).

Dinesh kumar