[Resolved] Samsung India — complain

Dr Daisy Das

from Duliagaon, Assam

Address:	Kamrup, Assam, 781125
Website:	Nil

Sir,
I am totally disappointed by the service provided by you. My refrigerator being model no. 0450 rt24m is not working since last two months, aaccordingly i have put a complain against it over phone, one engineer came and changed a capsule fuse but it doesn't work, again we called and again a mechanic came, changed the motherboard, but that too gone in vain, on last 16th oct we gave a complain but till date we didn't get any response from you, sorry to inform you that we r totally fade up. Don't you think that its a long time to not respond a customer since 16th oct 2017?

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Dec 7, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd