[Resolved]  Samsung India — complaining against the dump, product and poor service complaint no.[protected] dt 3.10.17

I had purchased a 32 in led tv from samsungin mar - 2017. From the date of purchase to till the date 23/10/17 that led tv has a sound issue. I had complaint many times, sometimes engineering visit and said that its not a tv problem but its a set top box problem... Finally he agreed that led's sound card has to be change.. Now i have call to samsung and their service center m/s keytech service, many time but no satisfactory response from samsung and their service centre... From last one month there is no sound in my tv...
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Nov 26, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Oct 24, 2017
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
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