[Resolved]  Samsung India — complaint # [protected]

Address:

New Delhi, Delhi, 110052

I am following up on the above-mentioned complaint number since last 10 days. However, samsung india customer service is as pathetic as their products are.

As per them, my issue has been escalated to the highest authorities, but the senior management has no time to respond via email or call and update what's happening on my issue.

My samsung refrigerator which is under extended amc has been declared as irreparable on october 03rd, 2018 and since then i am continuously following up with samsung to provide an adequate response.

I paid rs. 46000 for a brand a new fridge and additional rs.6000 for extended amc, and now this where i stand. No one in the company has called or spoken at their own to update. Its always has to be me, as a customer to make follow-ups.

As usual its the same case, even with a company/brand like samsung, they have no empathy and professionalism, typical like government body wherein nobody cares about the common man.

I don't know where to go and how to get my refund or change of product. I am quite exhausted now and disappointed with the services of samsung.

Thanks
Shailendra kapur
Shailendra. [protected]@gmail.com