[Resolved]  Samsung India — complaint about poor attention from service center and damage machine replacement

Address:Ahmedabad, Gujarat

Hello sir/ma'am
I brought samsung washing machine (Model no. Wa62h4300hp) on 10/10/2016 from reliance digital.
Today, i mail u to inform that i found some problem in my machine from last 10 days and i registered complaint before 9 days but nobody come till now. We are customer it does not mean you will not give us a proper response and it is not a first time, it's 5th time.
After 15 days of purchasing, we founded same problems in that and company's service man came at our home. We registered complaints 5 different times for same problem (If you want to check previous records then you can). Once, they took it at their work shop but didn't get proper solution. They guys know that this piece of machine is defective but they don't want accept it and our warranty period is going to end next month so what we will do after that. My humble request to you to replace this machine.
Hope you will understand my situation and take a proper steps in this matter.
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Dec 2, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Sep 24, 2018
Updated by Katrivedi
sir i did complaint but didn't get result..please give us a proper response.. waiting for your reply
Verified Support
Nov 01, 2018
Samsung India Customer Care's response
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
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