[Resolved] Samsung India — Complaint about Samsung Galaxy S7 2.5D Corning Gorilla Glass | |||||
I am having the most premium and costly samrt phone the Great samsung Galaxy S7, purchased at Rs. 48500/- of cost but now I realize that its total wastage of money bcoz I don't expect that its 2.5d gorilla glass, the most toughened glass back side panel of my mobile got break by just only hitting with some my table corner in my jeans paocket.. I don't know why company provides corning gorilla glass in thier samsung mobiles, but i am very disappointed that my mobile back side gorilla glass panel got break due to some light hit inside pocket with table.. I want samsung company to change my mobile back side panel free of cost.. If not then in future I never purchase any items of samsung in my life ever.. Was this information helpful? | |||||
Feb 27, 2017 Complaint marked as Resolved Thanks to samsung india for resolving my problem ...they have changed my back glass panel free of cost.. First they have charged me 4033/- for my back glass panel..after that they returned my money.. Samsung India customer support has been notified about the posted complaint. Verified Support Jan 31, 2017 Samsung India Customer Care's response Dear Sir, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience team Samsung India Electronics Pvt Ltd (SW Asia RHQ) Feb 04, 2017 Updated by Narendra_Rawat1 On 02 feb 2017, I went to samsung service center vasundhra ghaziabad to change my samsung galaxy S7 back glass panel and paid 4033/- amount for the same...But when the samsung service center change my ordered S7 back glass model no. SM-G930FZDUINS, Sr. No. RZ8H30QR7YE is totally different colour from my previous original S7 back glass panel.My original back glass panel colour is Gold platinum but replaced new panel colour is not gold platinum..it is only simple gold...I want to complaint about this matter..Why Samsung providing this colour different from original..I need answer..It is totaly fraud from samsung ..my changed panel is not looking original see the attached claim bill and both my original break glass and new changed glass panel image..my TIN no. Is [protected], Claim no. is[protected]..Dear samsung company please give me answer for that..If I am paying 4033 amount for the part then I need it should be original and same as it comes with my packed galaxy S7 mobile..  Feb 04, 2017 Updated by Narendra_Rawat1 See the difference in colour Feb 04, 2017 Updated by Narendra_Rawat1 See the differences in blue colour highlighted with sketch pen is mine replaced glass | |||||
 2 Comments | |||||
Comments
Unsatisfied with samsung decison ...I Never purchase samsung product in future.
Thanks
Thanks
Samsung India Customer Care's response, Feb 1, 2017
Verified Support
Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)
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Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)