[Resolved]  Samsung India — complaint against mr. surya prakash and mr. sandeep (fake promise) please listen the call recoding please

Address:	380055
Website:	www.samsung.com/in

I am a samsung customer since 9 years, very dissonantly i just want to say i will never buy or use or suggest to buy samsung product. It was very bad experience with me i want to tell in briefly,

Recently i was bought samsung s7 edge worth amount of 50, 000. It was not a small amount for me. I am a just a job person from my savings i bought phone.
And suddenly there was a something problem with battery and head phone jack problem. I was gone at near by samsung service center. As i gone i was saw that
Many customers fallout with your service executive. (Name-jagdeep ratan and asish bajpai). Many customers disappointed with service. They told to every one that whatever u want to do you can do. And go to customer care and complain with my name.. When my number reach i explain my complain and they took in observation for 24hr. I was ok that after that my query will resolve it,
But when i was gone to pickup my phone i was check that battery problem is still there. I was angry on that customer executive as they know my issue but they are giving me all kind of excuses, even they are not ready to talk with any one
Now what should i do i was not expecting this incident with me as i buy a phone worth 50, 000rs what should i do??
Should i complain to consumer court or make a police complain against your service center???
I can give u the name with whom i conversations
Name - yash patel (Technician eng)
Name - chandra kant chavda (Team leader)
I need to be my phone replacement any how or i want my money back as refund
Expecting your reply soon.
Job sheet no (Bill no)-[protected]
Job sheet no_[protected]

After my complain my case forward to management department and u end call to me and mr. Sandeep told me again visit service center and mr. Sandeep rudely talking with me he say am call mr. Sandeep please transfer call to tl he say i am senior person i complain last 5 day no one solved my problem why?

After 2 day mr. Sandeep call me told me that this phone is secound hand and many type excuses and he told me not replacement aur refund. I also already send id proof and also send my bill. Mr sandeep is full attitude talking with me all excuses
Please my case forward to another person am not satisfaction with mr, sandeep.
Today full 1 week my problem not any my problem resloved.

After 3 day i call mr. Sandeep he told me management team not decisions and many more excuse. Mr. Sandeep told me u can talk to suryprakhash (Sandeep tl) i call sandeep tl he also same information. Today my case 14 day and ur comapny not provide a charger. Finally am consumer case againt ur employee and ur company bcz no one can help and not any problem sloved my case

Mr. Suryparkash and mr. Sandeep both are fake person and both are committed fake promiss, mr. Suryprakash all time say other thing and unnecessary.

Mr. Suryparkash told me mrg he will committed to me my case final decision evening. And am calling 5:45 pm call to mr. Suryparkash he told me management team not dessised to ur case many more thing..

Am finally take police case agiant ur both employyedd bcz he fake promise and unnecessary thing again and agian repet..

Ur management team is wrold wrost manageemnt team. Samsung is wrost wrost comapny. Samsung employyee is fake people and fake promiss

Kindaly check my attech and listen to call recoder

Thnak u