Samsung India — complaint against samsung mobile service center,nageshwarwadi,aurangabad (m.s)

Address:

431001

*Complaint against Samsung mobile service center, Nageshwarwadi, Aurangabad 431001(M.S) Regarding non refund of Deposit Rs.500 & not get good treatment from center owner/staff*
[Ref : Samsung Ackowledgement of service request form TC 150 dated 14/12/2017]
Sir, I have visited above mobile service center showed them my mobiles charging problem (takes more time for charging & get heated).
But Without checking they demanded Rs.1100 for replace part& told if part not taken you can take return above deposit by deduction charges Rs.150.So i filled Acknowledgement of service request form &handover Rs.500 as advance at center.Center told me they will call me after receipt of called part.Center wrote on form Rs.500 received as advance & also wrote handwritten as "काम करताना Handset पुर्णपणे बंद पडू शकतो किंवा other issue होऊ शकतो".
Meanwhile i have drawn memory card from mobile.I found the issue of charging handset solved automatically. I have asked service center to refund deposit Rs. 500 by deducting Rs.150 .But the staff & Owner not given good treatment &told me that we do not return any money as samsung company not permit us.
I am having following Objections against above service center.
1)The service staff without properly checked problem told to purchase part of Rs.1100.Took advance Rs.500 informing that if you not needs part they will return deposit by deducting Rs.150 i.e Total Rs.350.
The Manager & Staff now changed their words.Also the Manager not ready to return money.
2) The center freightened me for making Mobile repair from them as the center service staff wrote on samsung Ackowledgement of service request form as " काम करताना Handset पुर्ण पणे बंद पडु शकतो किंवा other issue येऊ शकतो".Told me the purchased part has no guarantee/Warantee of more than 3 months.
Meanwhile period my slow charging issue cleared when i have drawn memory card from mobile.Now i can not take risk of repairing mobile from center as center not given any Warranty of part, data deletions, mobile damage during change of part &creation of other issues.
Kindly make the needful to return my deposit amount (Rs.500).I am always grateful to you.
Customer
( Savita RK Digraskar, Aurangabad Maharashtra, India )
M.[protected]