[Resolved] Samsung India — complaint against service engineer | |
I have purchased a samsung washing machine, product request no.[protected]. For this your service engineer mr. Mazhar mobile number [protected] has been assigned for demo. He came to my residence and give demo. Also advice to purchase cover & stand. For this he has taken rs.2000/- from me. He has supplied only stand. But cover not yet been supplied. I have ring him several time but he doesn't respond my call. I have regret to say that your service engineer not responding the customer call. This type of activity of service engineer not good for your company. Was this information helpful? | |
May 17, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Apr 16, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |
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I have purchased a Samsung TV 5 months back and 4 days back suddenly there is no display showing up and no sound from TV. I raised a complaint on the same day and till now there is no response from Samsung. Cheater Samsung always loots money but no quality in product. No company products will damage within 5 months, it's only samsung whose products are built with cheap quality materials and customer will be the victim. I have lost 60000 rupees now. Samsung is not even taking care of providing services. Simply the service engineer updated the status saying customer is not contactable, I never received a call from samsung, it's been 1 week. I request authorities to take action on Samsung and it's cheap products.
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