[Resolved] Samsung India — complaint against service-v. v. urgent

anujjindal1984

Address:

110053

Hi, i am a chartered accountant by profession. I lodged a complaint against printer toner on dated[protected] through customer care (Complaint no - [protected]). Samsung executive came and suggested that your toner will be replaced due to problem in toner/cartridge and we will send you the technical summary in your email id.
I received the technical summary report on[protected] and as per the email i have to contact with dealer and there was a name mention of mr. Anuj for stock availability. I am constantly following up from[protected] and also contact customer care no but did not get any resolution.
I did not understand that samsung is a prestige company and is facing so much difficulty. It was really a very bad experienced with samsung.
Finally i have to write an email to you as i am struggling for printing since 28th august 2017. Please see this request on urgent basis.

Thanks, anuj kumar jindal

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Oct 7, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd