[Resolved] Samsung India — complaint

Fazal hussain

from Lucknow, Uttar Pradesh

Address:

Gorakhpur, Uttar Pradesh, 273015

Sir. Mera name fazal hussain hai mere pass ek call aaya tha jisme bola ja raha tha ki aap jio ka sim use kar hai isliye aapke sim ko discount offer me chuna gaya hai aapko samsung galaxy j6 plus 4800 rupaye me diya ja raha hai kya aap ise order karna chahenge maine ha kah diya aur phir address diya aur phir 12-13 din baad call aaya ki aapka parshal aaya hai to mai post office gaya aur maine paisa diya aur aur parshal liya aur jab parshal khola to uske anda ek belt aur parsh nikla. Mera 4800 rupaye wapas dila dijiye please sir mera mobile number [protected] aur jis number se call aaya tha [protected] company name mobile gallery r t s office 110086 from delhi h no.104 ground floor blk b hari enclave delhi

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Mar 21, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2019

Samsung India Customer Care's response Dear Customer,

This is in reference to your complaint wherein you had enquired about the fake email / SMS received by your good selves in the name of Samsung.
In this regard we would like to inform you that Samsung is not connected with such activities in any manner.
Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information.
In some instances they may try to convince and allure you to deposit cash (may be once and / or on repeated occasions) in certain specified bank(s).
They may also call upon you to visit links and/or provide your communication address and/or contact details to release the non-existent prizes.
We hereby inform and caution you, that you should not be acting upon such fraudulent and misleading communications, which are being solely sent with the intent to cheat and defraud you.
You may kindly note that any person who deals with such fraudulent entities shall be doing so at his own risk and that Samsung shall not be responsible and liable for any loss or damages and/or consequences arising there from.
You may also kindly note that we have already published caution notice on our website to give information with respect to such activities to the public at large.
In the event of you being allured to release any amount or information about yourself, the same is done at your own cost and peril.

Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd