[Resolved]  Samsung India — complaint id : [protected] galaxy s20 heating issue

Address:

Madhapur, ayyappa society, 500033

Hi team,

This is lokeshreddy koyya bought a new mobile on launch day its your stupid brand galaxy s20, i got the heating issue and battery drain issue on the day 1 itself, when i complaint the same to cimustomer service center in ameerpet, samsung service center as per the guidelines until mobile touches 48 degrees temp they won't consider it as an issue. Guys seriously don't think like a stupid, i used a mobile m30 earlier for which i didn't faced any heat issue but how come s20 a premium mobile having this issue when the usage is same.

And any person cannot hold a gadget of 40 degrees mind it.. Especially when it is like mobile.

Man seriously when i keep mobile jn my jean pocket i can able to feel the heat

What the stupid logic of 48 degrees for a premium mobile. I can't trust ur logs also and in person when i touch the mobile i can feel the heat. I need a replacement for this or solution i can't wai long time as i want to use my mobile.. Spending 67k on a mobile and roaming around service centre's what the stupid thing it is.

Its been 4 days am roaming around you samsung care service center still they are telling there is no heat. Am i looking like afool to leave all my work aside and roaming behind you people.
When i spoke to the agent after one day of observation they found there is no issue, i[censored] testing adevice in a a. C zone how it would heat up, in a day to day usage am feeling it hot really hot. Seriously i am getting vexed thinking that why i bought a premium mobile.

If issue is not resolved i am gonna do a legal proceedings on it.