[Resolved]  Samsung India — complaint no #[protected] pending since 17th september 2017

Address:New Delhi, Delhi, 110091

New ways of making money or lack of skilled personals... Recent experience with samsung for our samsung refrigerator is a real bad one.. Samsung team will visit you only in 24 hrs as they have a 24 hrs tat... So we were visited by technician after 24 hrs who was only supposed to diagnose the problem and won't fix it. Was informed that there was gas leakage problem. Again after 24 hrs this person named raju visited us for gas top up. Until now the ic and compressor of the fridge were working perfectly fine but after he opened the ic panel and did his experiments there was a short circuit and the ic panel broke down. After 3 days we have no solution but an addition to our problem and also we are told that we will have to bear an additional 2500 rs for his faults.

Really pathetic after sale service..
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Oct 22, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Sep 21, 2017
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
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